Salesforce Experience Cloud Certification Exam Questions and Answers [2025]

Salesforce Experience Cloud (formerly Community Cloud) enables organizations to build engaging sites, portals, and digital experiences for customers, partners, and employees. Preparing for the Salesforce Experience Cloud certification exam requires practicing real questions to gain confidence and understand the exam format.

In this blog, we’ve compiled latest Salesforce certification exam questions and answers to help you prepare for success.

Question 1: Criteria-Based Audiences

Which three considerations should be made when using Criteria-Based Audiences?
Choose 3 answers:

A. Up to 2,000 audiences can be created
B. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs
C. Domain criteria are not available in sandbox or Developer Edition orgs
D. Components in the template header and footer sections cannot be assigned to an audience
E. Record Type criteria cannot be assigned to a component

✅ Answer: C, D, E

👉 Explanation:
When using criteria-based audiences, certain restrictions apply. For example, domain criteria are not available in sandbox orgs, and you cannot assign audiences to template header/footer components or Record Type criteria.

Question 2: Choosing the Right Template

Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom components with insights, trends, and near real-time updates. Which template should Insightopia consider?

A. Help Center
B. Customer Account Portal
C. Build Your Own (LWR)
D. Partner Central

✅ Answer: C. Build Your Own (LWR)

👉 Explanation:
For performance-driven, customizable sites with real-time updates and custom Lightning Web Components, the Build Your Own (LWR) template is the best choice.

Question 3: Creating a New Partner User

An administrator for Cloud Kicks wants to create a new partner user for an existing site. Which step does the administrator need to perform right before providing user details and saving the user record?

A. Click “Manage Partner User” on the Contact detail page, then click “Enable Customer User”
B. Click “New” on the User Setup page in Lightning Experience
C. Click “Manage Partner User” on the Account detail page, then click “Enable Partner User”
D. Ensure that the account is enabled as a partner account, then click “Enable Partner User” on the contact detail page

✅ Answer: C. Click “Manage Partner User” on the Account detail page, then click “Enable Partner User”

👉 Explanation:
Before creating a partner user, the Account must be enabled as a Partner Account. Once that’s done, you can enable a partner user directly from the Account detail page.

Question 4: Knowledge Article Visibility

By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

A. Content Management
B. Automatic Topic Assignment
C. Org-Wide Defaults
D. Data Category Visibility

✅ Answer: D. Data Category Visibility

👉 Explanation:
Knowledge article visibility is primarily controlled using Data Categories. Assigning visibility settings through roles, profiles, or permission sets ensures the right users see the right content.

Question 5: Valid Topic Types

What are three valid topic types?
Choose 3 answers:

A. Featured Topic
B. Content Topic
C. Trending Topic
D. Navigational Topic
E. Standard Topic

✅ Answer: A, B, D

👉 Explanation:
The three valid topic types are Featured Topic, Content Topic, and Navigational Topic. These help in organizing and highlighting content inside Salesforce Experience Cloud sites.

Question 6: Lightning App Builder Component

Which Lightning App Builder component informs support agents working in the Service Console about actions a customer has taken on an Experience Cloud site?

A. Customer Insights
B. Experience Tracker
C. Einstein Customer
D. Community View

✅ Answer: A. Customer Insights

👉 Explanation:
The Customer Insights component gives service agents real-time visibility into customer actions, enabling better case resolution and customer service.

Final Thoughts

Preparing for the Salesforce Experience Cloud certification exam requires practicing real and updated exam questions. By studying questions like criteria-based audiences, template selection, partner user creation, knowledge article visibility, topic types, and Lightning App Builder components, you’ll be better equipped to pass the exam confidently.

Focus on hands-on practice in Salesforce, review Trailhead modules, and test yourself with Salesforce certification exam questions and answers to maximize your success.