About the Salesforce Certified Slack Administrator Exam

The Salesforce Certified Slack Administrator Exam is designed for individuals who manage and configure Slack workspaces and organizations at scale. It validates a candidate’s ability to optimize the “Digital HQ” through advanced user lifecycle management, robust security frameworks, and the strategic implementation of integrations and application management to drive organizational productivity and efficiency.

Audience Description: Salesforce Certified Slack Administrator

A Salesforce Certified Slack Administrator oversees the implementation, daily configuration, administration, maintenance, and optimization of a Slack organization. They are the primary architects of collaboration within the platform while ensuring all interactions adhere to organizational security and data governance policies. Candidates should also have knowledge, skills, and experience in the following areas.

• Salesforce and App Integration Within Slack Marketplace: Set up Salesforce-linked channels based on record ownership and view/edit rights (on the SF side).
• Automation: Build advanced workflows in Workflow Builder using up to five nested branch levels and Salesforce Flow triggers.
• Governance: Archive channels not in use, reinforce naming conventions, ensure everything is up to date.
• Adoption: Promote and champion user adoption and enablement through consistent collaboration and iteration, and understand various methods to create space like office hours, retrainings, and reviewing training content based on their specific users needs.
• User Lifecycle: Provision users through manual invites, SSO/SAML, or System for Cross-domain Identity Management (SCIM). Manage the user lifecycle, including provisioning (manual, SCIM, or Just-in-Time (JIT)) and deactivation.
• Configure workspace-level and org-level settings, policies, and permissions.
• Administer channels (public, private, and multi-workspace) and Slack connect channels.
• Administer user groups and roles.
• Configure access and security.
• Interpret the analytics dashboard to track usage and engagement.
• AI Management and Governance: Turn on access to Slack AI features like channel recaps, thread summaries, and AI-powered search. Install, manage, and assign user permissions within Slack.
• Manage applications within Slack Marketplace as well as custom or internal apps.
• Slack Lists and Canvases: Build and manage Slack lists and canvases when requested, with an understanding of their core features, limitations, permissions, and appropriate use cases.
• Generally, know which features unlock based on plan.
• Have basic knowledge of enterprise search.

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Salesforce Certified Slack Administrator Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Salesforce Certified Slack Administrator Exam.

• Content: 60 multiple-choice questions and up to five unscored questions
• Time allotted to complete the exam: 105 minutes
• Passing score: 65%
• Version: Exam questions align to the Spring ’26 release.
• Registration fee: US$200, JPY¥30,000, plus applicable taxes as required per local law
• Retake fee: US$100, JPY¥30,000, plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: None

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Salesforce Certified Slack Administrator Exam measures a candidate’s knowledge and skills related to the following objectives.

Fundamentals: 18%

• Given a list of requirements, determine which feature to use to satisfy the requirements.
• Identify the correct level of access to give a person based on a given scenario.
• Identify the common responsibilities of Slack Admin and Owner roles.
• Given a scenario, determine when to use each plan.

User Lifecycle Management: 13%

• Given a use case or scenario, determine the correct level of access to grant to the user.
• Determine the process for getting new users into the right workspace(s) and channels.
• Given a scenario, determine the correct way to deactivate the user accounts.
• Assess a scenario to determine the appropriate authentication and user provisioning options based on the Slack plan.
• Identify the appropriate permission or role to give a user based on a scenario.
• Given a scenario, determine how to manage identity provider (IdP) groups after configuration for workspace access.
• Identify and assign the appropriate access level for users provisioned using Slack Connect or Guest accounts.
• Given a scenario, assess if the created user group and its permissions meet the required access criteria.

Workspace and Org Management: 17%

• Given a scenario, determine how to manage channels.
• Assess the given scenario to determine which permission is required for management of cross-workspace channels.
• Given a scenario, determine which setting needs to be adjusted to allow for all members in a workspace to access a feature.
• Given a scenario, determine how to manage a user account’s access to multiple workspaces.
• Given a scenario, determine how to configure a Slack Connect channel.

App and AI Administration and Automations: 20%

• Given a scenario, determine how to implement Slack AI.
• Assess a given scenario to determine how to manage app installation and approvals.
• Given a scenario, evaluate the app scopes for compliance to security policies.

Governance, Security and Compliance: 22%

• Given a scenario, determine how to configure security policies.
• Given a scenario, assess how to meet compliance standards for an individual’s message history.
• Given a scenario, determine how to track a security concern in the Enterprise Grid environment.
• Given a scenario, assess and determine personally identifiable information (PII) sharing in Slack.
• Given a scenario, determine when to initiate a workspace migration into Enterprise Grid.
• Given a scenario, determine how to moderate conversations that violate an organization’s Slack code of conduct.

Enabling Slack Success (Analytics and Adoption): 10%

• Given a scenario, determine the best ways to monitor adoption of features used by active members.
• Given a scenario, assess user feedback to identify adoption challenges and usability issues.
• Given a scenario, align Slack features and workflows with business unit requirements.
• Given a scenario, establish a champion network to support ongoing Slack adoption.