About the Salesforce Certified Platform User Experience Designer Exam

The Salesforce Certified Platform User Experience Designer Exam is for candidates who are aspiring or experienced designers wanting to build and design solutions on the Salesforce Platform. Salesforce Certified Platform User Experience Designer candidates should have a baseline knowledge of how to problem-solve and design using core user experience (UX) concepts, and be able to deliver those experiences using the Salesforce Platform’s core features. Candidates should also be able to work with customers to determine their needs and requirements using human-centered design.

Audience Description: Salesforce Certified Platform User Experience Designer

Salesforce Certified Platform User Experience Designer candidates should have at least 6 months of hands-on experience as a UX designer, engineer, administrator, stakeholder, facilitator, or researcher. Additionally, Salesforce Certified Platform User Experience Designer candidates should have 3 to 6 months experience utilizing UX design concepts on the Salesforce Platform. The Salesforce Certified Platform User Experience Designer Exam is for individuals who want to demonstrate their knowledge, skills, and experience in the following areas.

• Analysis of business and design requirements
• Facilitation of design strategy based on the scope of user and content
• Salesforce personas and which processes they use
• Key design systems and principles
• Mobile UX design
• Incorporation of human-centered design into customer solutions
• Guidelines and UX design strategy for accessibility and inclusion
• Declarative features of Salesforce and how they can impact user experience
• Application of branding and styling to impact user adoption and experience
• Planning and facilitation of testing and validation related to the goals of design
• Change management design
• Out-of-the-box Salesforce Lightning Design System (SLDS) solutions versus customization
• Utilization of SLDS to create new and customized component functionality

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Salesforce Certified Platform User Experience Designer Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Salesforce Certified Platform User Experience Designer Exam.

• Content: 60 multiple-choice questions and up to five unscored questions
• Time allotted to complete the exam: 105 minutes
• Passing score: 65%
• Version: Exam questions align to the Winter ’24 release
• Registration fee: US$200, JPY 30,000, plus applicable taxes as required per local law
• Retake fee: US$100, JPY 30,000, plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: None

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Salesforce Certified Platform User Experience Designer Exam measures a candidate’s knowledge and skills related to the following objectives. Candidates should have hands-on experience utilizing UX design concepts on the Salesforce Platform with knowledge and expertise in each of the areas below.