Agentforce Specialist Credential

The Salesforce Agentforce Specialist credential is designed for individuals who are responsible for managing Agentforce within their organizations. The Agentforce Specialist has a deep understanding of both Agentforce capabilities and Salesforce Platform configuration. This exam is designed for individuals looking to validate their expertise in implementing Agentforce to drive business success.

Audience Description: Salesforce Agentforce Specialist

Salesforce Certified Agentforce Specialist candidates should be proficient in configuring and managing Agentforce, and have a comprehensive understanding of Salesforce’s core functionalities. The Salesforce Certified Agentforce Specialist Exam is for individuals who want to demonstrate knowledge, skills, or experience in the following areas.

• Navigating Salesforce tools and developing custom solutions, actions, or integrations within the Salesforce environment
• Identifying appropriate use cases for Prompt Builder, managing prompt templates, and understanding grounding techniques
• Creating and customizing agents based on specific business needs, and using Agentforce Testing Center to test these agents
• Using Agentforce Data Library to enhance agent response accuracy and personalize interactions
• Understanding how Data Cloud retrievers ground agent responses
• Monitoring agent adoption and ensuring user security
• Engaging stakeholders in discussions on Agentforce and identifying opportunities and challenges for Agentforce-driven business improvements

Successful candidates will demonstrate their ability to leverage Agentforce to enhance business processes and empower teams to work more efficiently. Successful candidates can create custom agents with prebuilt skills for various departments, integrate agents with existing systems, and leverage Agentforce tools and best practices to ensure accurate and contextually relevant interactions.

A candidate for this certification is not expected to:

• Have extensive knowledge of configuring and fine-tuning large language models (LLMs).
• Understand the basics of coding languages such as Apex or Python.
• Possess expertise in external artificial intelligence (AI) tools.
• Understand transformer architecture.
• Perform return on investment (ROI) calculations.
• Understand white space analysis.