About the Salesforce Certified Agentforce Life Sciences Consultant Exam

The Salesforce Certified Agentforce Life Sciences Consultant Exam is designed for consultants who have experience implementing Agentforce Life Sciences for Customer Engagement solutions in a customer-facing role.

This exam validates expertise where sales reps and pharma medical professionals use the end-to-end platform to facilitate data-driven, compliant, and trusted engagement with Healthcare Organizations (HCOs), Healthcare Professionals (HCPs), and partners.

Audience Description: Salesforce Certified Agentforce Life Sciences Consultant

Salesforce Certified Agentforce Life Sciences Consultants are responsible for designing and implementing Agentforce Life Sciences solutions. These individuals are expected to possess a blend of technical Salesforce configuration skills and life sciences industry knowledge to translate complex regulatory and business requirements (medical, commercial) into a scalable and compliant Agentforce Life Sciences solution.

Candidates for this exam should have:

• At least 1 year of experience in a Salesforce Consultant, Architect, Developer, or Business Analyst role, with a proven track record of leading discovery and design phases.
• At least 1 year of experience in the life sciences industry (Pharma, Biotech, or MedTech), with strong knowledge of regulatory environments and commercial and medical workflows.
• At least 6 months of hands-on experience configuring Agentforce Life Sciences for Customer Engagement, Data 360, and industry-specific object models—for example, HCP and HCO structures, Affiliations, and an understanding of the offline capabilities of the Agentforce Life Sciences mobile app.

Candidates for this exam should also have the following skills and abilities.

• Core Salesforce skills: Expert-level knowledge of Enterprise Territory Management, Flow, and integration job monitoring.
• AI and Analytics: Proficiency in implementing AI-driven insights, Next Best Action (NBA), and utilizing tools such as Salesforce Reports, Dashboards, TabNext, etc.
• Solution Design and Agentic Architecture: Lead discovery workshops to gather complex business requirements and translate them into scalable, compliant solutions using Agentforce Life Sciences.
• Agentforce Implementation: Configure and deploy autonomous agents and AI capabilities to enhance pre-call planning, field coaching, and personalized customer engagement.
• Lifecycle Management: Manage the full implementation lifecycle, including requirements gathering, user story backlog management, and functional testing.
• Data Stewardship and Modeling: Architect data solutions using Agentforce Life Sciences data models, ensuring seamless interoperability between Data 360 (data model objects (DMOs) and data lake objects (DLOs)), Agentforce Tableau, and Agentforce MuleSoft.
• Compliance and Regulatory Oversight: Ensure all configurations meet rigorous industry standards, including FDA traceability, HIPAA and GDPR compliance, and GxP validation.
• Operational Excellence: Implement specialized features for provider engagement, such as Compliant Content Delivery (CLM), consent, sampling, medical inquiries, visit management, and territory management.
• Strategic Planning: Design frameworks for Activity and Territory Plans, Key Account Management (KAM), and Strategic Account Planning (SWOT) to drive commercial and medical success.

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Salesforce Certified Agentforce Life Sciences Consultant Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Salesforce Certified Agentforce Life Sciences Consultant Exam.

• Content: 60 multiple-choice questions and up to five unscored questions
• Time allotted to complete the exam: 105 minutes
• Passing score: 62%
• Version: Exam questions align to the Spring ’26 release
• Registration fee: US$200, JPY¥30,000, plus applicable taxes as required per local law
• Retake fee: US$100, JPY¥30,000, plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: Salesforce Certified Platform Administrator

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Salesforce Certified Agentforce Life Sciences Consultant Exam measures a candidate’s knowledge and skills related to the following objectives.

Foundations and Administration: 36%

• Given a scenario, configure and manage Account and Relationships master data.
• Given a scenario, describe the processes and tasks needed to set up, configure, and troubleshoot the Agentforce Life Sciences mobile application.
• Apply security and system configuration fundamentals for Agentforce Life Sciences.
• Given a scenario, implement consent and subscription management for data privacy compliance.
• Given a scenario, configure Territory Management and assignment rules for account and product alignments.
• Given a scenario, configure Agentforce Life Sciences.
• Set up Intelligent Content, Presentations, and Field Email templates.
• Create standard reports, dashboards, and TabNext industry metrics.

Engagement Planning: 21%

• Given a scenario, configure and define an Activity Plan for a specific territory, and set up review processes and progress tracking.
• Given a scenario, set up calendars to help sales teams plan Healthcare Professional (HCP) and Healthcare Organization (HCO) visits with Time Off Territory (TOT) conflicting rules within the system to optimize planning activities.
• Given a scenario, configure and track Key Account Management (KAM) Plans.
• Given a scenario, describe how to set up out-of-the-box Agentforce features and Next Best.

Engagement Execution: 28%

• Given a scenario, configure remote management capabilities.
• Manage the end-to-end visit lifecycle.
• Given a scenario, use medical insights to capture and share insights from engagements with HCPs and HCOs.
• Given a scenario, create and manage formal Medical Inquiries.

Sampling Inventory Management: 15%

• Given a scenario, configure and manage Sample Limits and Allocations to ensure reps stay within defined quantities.
• Apply GxP standards to sampling workflows, ensuring all distribution aligns with regional regulatory requirements.
• Manage the end-to-end Sample Disbursement process.
• Given a scenario, configure Inventory Counting , Adjustment, and Audits.
• Given a scenario, configure Sample Reports and Dashboards for monitoring the full lifecycle of sample stock.