About the Salesforce Certified Platform Administrator II Exam

The Salesforce Certified Platform Administrator II Exam is designed for individuals who have the expertise of a seasoned Salesforce Administrator. The program encompasses the breadth of applications, the features and functions available to an end user, and the advanced configuration, management, and application extending options available to an administrator across the Salesforce Platform.

There are two certifications within the Salesforce Certified Platform Administrator program. The first is the Salesforce Certified Platform Administrator certification, which focuses on the features and functionality used to maintain a Salesforce implementation.

The second certification in the program is the Salesforce Certified Platform Administrator II. This certification is targeted toward the Salesforce Certified Platform Administrator who has become proficient in Salesforce configuration maintenance, can demonstrate an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems.

 

Audience Description: Salesforce Certified Platform Administrator II

The Salesforce Certified Platform Administrator II Exam is intended for an individual who has significant experience performing as a Salesforce Administrator, including hands-on experience applying the skills and concepts noted in the exam outline in the Exam Section below. The candidate is a Salesforce Platform Administrator who has successfully completed the Administer, Extend, and Automate Salesforce course (ADX211) from Salesforce or an Authorized Training Center or possesses the equivalent experience and knowledge. The candidate has also invested time in studying the course materials and additional study materials provided by Salesforce.

The candidate should have a broad knowledge of the full application capabilities, the features/functions available to an end user, and the configuration and management options available to an administrator across the Salesforce Platform. The candidate should be capable of performing administration functions at an expert level, using the full set of Salesforce features as described in the exam outline. The candidate can leverage the advanced administration capabilities of Salesforce to solve specific business challenges and automate complex business processes. The candidate should be able to recommend configuration enhancements and the best practices to optimize and extend an organization’s use of Salesforce. The candidate actively seeks out new functionality as it becomes available and can evaluate the potential benefits of new features for an organization.

The candidate should be able to:

• Appropriately define record and field data access based on business requirements.
• Create custom objects and define the appropriate relationship types.
• Set up and configure Sales and Service Cloud applications.
• Understand the capabilities of forecasting.
• Set up and configure Salesforce Knowledge and entitlements.
• Assess, cleanse, and maintain data quality using standard Salesforce functionality.
• Understand the capabilities of sandboxes and the tools available to move data between environments.
• Use custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, and cross-filters to build reports that meet complex business requirements.
• Use dynamic dashboards and dashboard filters to enhance dashboards.
• Create flows, workflow rules, approval processes, and formula fields to automate complex business processes.

 

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Salesforce Certified Platform Administrator II Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

 

About the Exam

Here are details about the Salesforce Certified Platform Administrator II Exam.

• Content: 60 multiple-choice/multiple-select questions and up to five unscored questions
• Time allotted to complete the exam: 105 minutes
• Passing score: 65%
• Version: Exam questions align to the Summer ’22 release
• Registration fee: US$200, JPY 30,000, plus applicable taxes as required per local law
• Retake fee: US$100, JPY 30,000, plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: Salesforce Certified Platform Administrator Certification

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

 

Exam Outline

The Salesforce Certified Platform Administrator II Exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.