About the Health Cloud Accredited Professional Exam

The Health Cloud Accredited Professional is designed for those who discover, design, plan, and deliver business value to customers with Health Cloud solutions using industry-specific data models. This exam is for individuals who want to demonstrate their skills and knowledge to design and implement Health Cloud solutions that meet customer business requirements, are based on best practices, and contribute to long-term customer success, taking full advantage of the added value Health Cloud delivers on top of core.

Audience Description: Health Cloud Accredited Professional

Accredited Professional exams are intended for Salesforce Partners with access to the Partner Learning Camp training and Partner Community.

The intended audience generally has 2-3 years of Healthcare and Life Sciences (HLS) consulting experience as well as experience designing and deploying solutions that support customer business processes and requirements using Salesforce applications. The Health Cloud professional has experience designing solutions using Health Cloud functionality, including the knowledge needed to implement appropriate solutions for customer scenarios, and can lead the implementation of these solutions within a customer organization. Health Cloud professionals are interested in demonstrating their expertise in cloud computing implementation, with a specialty in understanding and implementing Health Cloud applications/solutions, and have developed the skills outlined below.

• Experience contributing to or managing implementation projects
• Strong analytical and problem-solving skills
• Deep knowledge of the HLS sector and Health Cloud product
• Solid understanding of data management and database concepts
• Familiarity with the software development lifecycle
• Ability to design, implement, and consistently deliver successful business solutions
• Ability to design and configure following Salesforce best practices
• Ability to meet and manage customer expectations
• Ability to manage solution delivery and any issues that arise
• Ability to build solutions that are scalable and maintainable
• Ability to troubleshoot and resolve issues
• Ability to prioritize and escalate customer issues
• Ability to translate functional needs into a technical solution that applies to Health Cloud

Purpose of This Exam Guide

This exam guide is designed to help you evaluate whether you are ready to successfully complete the Health Cloud Accredited Professional Exam. This guide provides information about the target audience for the exam, recommended training and documentation, and a complete list of exam objectives, all with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-the-job experience, completion of relevant partner curriculum, and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Health Cloud Accredited Professional exam:

• Content: 60 multiple-choice/multiple-select questions and up to five unscored questions
• Time allotted to complete the exam: 90 minutes
• Passing score: 63%
• Version: Exam questions align to the Summer ’24 release
• Registration fee: US$150, JPY 20,000, plus applicable taxes as required per local law
• Retake fee: US$150, JPY 20,000, plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: None

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Health Cloud Accredited Professional Exam measures a candidate’s knowledge and skills related to the following objectives.

Discovery: 11%

• Given customer use cases, define the personas and stakeholders.
• Given customer requirements, define the capabilities that need to be analyzed for a successful project.
• Given a customer’s desired outcomes, gather functional and technical requirements to meet customer outcomes.

Design: 42%

• Given customer requirements, determine how to create the solution for Health Cloud features according to best practices.
• Given customer requirements, understand how to model patients, providers, healthcare facilities, etc., using the appropriate Health Cloud objects
• Given customer requirements, determine how to create the proper application solution design leveraging Health Cloud best practices.
• Given customer requirements, determine when to use specific Health Cloud capabilities.
• Given customer requirements, determine how to create the design solution for a specific Health Cloud vertical to meet those requirements.
• Given the business processes/requirements, determine how to create the solution design utilizing best practices and Health Cloud modules.
• Given a customer’s business objectives and goals, define success-metrics/KPIs and configure Salesforce to enable reporting on these metrics.
• Given a customer’s security/compliance requirements, design and implement the appropriate organizational security and data access considerations
• Given a customer’s external systems and data requirements, determine the optimal integration strategy for the customer’s Salesforce org.
• Given a customer’s business requirements, design the future state business processes.
• Given the data requirements, create a migration strategy considering the legacy /future state system landscape ensuring accuracy and integrity.

Implement: 42%

• Given a finalized design, determine how to install Health Cloud according to best practices.
• Given a scenario, determine how to configure Health Cloud applications or solutions to meet customer needs.
• Given a customer design, determine how to configure OmniStudio components for Health Cloud to meet customer requirements.
• Given a customer design, determine how to customize Health Cloud to meet customer needs.
• Given a scenario, determine when to use Salesforce Integration capabilities, including standard APIs, related to Health Cloud.
• Given a scenario, determine how to configure security, sharing, and visibility rules to meet customer needs.
• Given a list of success criteria, determine how to configure Salesforce to provide agreed-upon reports.

Deploy: 5%

• Given a scenario, determine the pre-deployment steps for a specific use case.
• Given a scenario, determine the post-deployment steps for a specific use case/capability within Health Cloud.
• Determine how to manage techs via Mobile app and capabilities.