About the Energy and Utilities Cloud Accredited Professional Exam

The Energy and Utilities Cloud Accredited Professional is intended for those who discover, design, plan, and deliver business value to customers through Energy and Utilities Cloud. This exam is for individuals who want to demonstrate their skills and knowledge to design and implement solutions that generate strategic business value and contribute to customer success.

These intended individuals understand and apply the different utility market models and understand which business and model their customer works within. They understand the high-level impacts on the configuration of Salesforce Energy and Utilities Cloud. Individuals will also understand the differing Energy and Utilities Cloud applications (solution map) and understand the Salesforce products that combine to make up the different applications.

Audience Description: Energy and Utilities Cloud Accredited Professional

Accredited Professional exams are intended for Salesforce Partners with access to the Partner Learning Camp training and Partner Community.

The Energy and Utilities Cloud professional generally has two to four years of experience with the following topics and the above-mentioned Salesforce products:

• Bridges business needs and technical implementations to realize business value for the customer
• Participates in steering requirements gathering conversations
• Understands customer requirements and how utility products and offers benefit the customer
• Delivers, configures, and administers the Salesforce Energy and Utilities Cloud system to meet these needs with minimal necessary coding, high performance, low future cost, and low effort of maintenance
• Understands when to use declarative versus programmatic approaches
• Can identify the role of third-party systems within a customer’s processes and data needs
• Can inform customers, and implementation teams about best practices and considerations
• Drives customer experience solutions via prioritized use cases and confirmed customer success criteria
• Supports implementation teams through the integration of best practices and testing scenarios
• Layers appropriate technology over the designed Energy and Utilities Cloud product architecture
• Oversees the implementation and revising or redirecting of implementation plans as needed

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Energy and Utilities Cloud Accredited Professional Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Energy and Utilities Cloud Accredited Professional Exam.

• Content: 50 multiple-choice/multiple-select questions
• Time allotted to complete the exam: 75 minutes
• Passing score: 60%
• Version: Exam questions align to the Summer ’24 release
• Registration fee: US$150, JPY 20,000, plus applicable taxes as required per local law
• Retake fee: US$150, JPY 20,000, plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: None

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Energy and Utilities Cloud Accredited Professional exam measures a candidate’s knowledge and skills related to the following objectives.

Discovery: 13%

• Given a scenario in which a customer wants an Energy and Utilities solution, document and articulate the customer’s business needs, value, and vision to support their desired business outcomes.
• Given a scenario in which a customer wants an Energy and Utilities solution, partner with stakeholders to align business requirements.
• Understand the current state process and current state user journey.
• Given a customer’s business requirements, identify gaps and needs in the current process as compared to standard Energy and Utilities Cloud product capability.
• Understand the current state architecture.

Solution Design: 36%

• Given the current state architecture map applicable Energy and Utilities Cloud components.
• Given the business requirements, design the future state business process.
• Given the future state requirements, validate data model fitment.
• Given the business requirements and future state process, define the future state architecture.
• Given future state requirements, architecture, and business processes determine appropriate organizational security and data access considerations.
• Understand available deployment tools and standard practices.

Implementation: 38%

• Perform the necessary steps for initial Salesforce with Energy and Utilities Cloud setup.
• Given the relevant Energy and Utilities Cloud licenses have been purchased, set up access to the Energy and Utilities Cloud functionality.
• Given the current business model, requirements, processes configure products and prices in Energy and Utilities Cloud.
• Given a customer’s business model, requirements, and process, set up Order Capture to include product price and quantity.
• Given a customer’s business model and requirements, enable Energy and Utilities Cloud for contract management.
• Given a customer’s business model and requirements, enable Energy and Utilities Cloud components.
• Given a customer’s business model, enable the post-sales process.
• Implement the necessary steps to execute data migration.
• Given the overall design, select and implement relevant Energy and Utilities Cloud components.
• Given a customer’s business model and requirements, build OR configure integration to third-party systems.

Test and Deploy Energy and Utilities Cloud Applications and Solutions: 13%

• Outline standard, required Salesforce deployment steps (test and production) and draft a plan that aligns, including considerations for Salesforce core, Energy and Utilities Cloud, and Vlocity components.
• Validate the deployment process and enable landscape for user testing.
• Given a defined and designed business requirement, draft and execute effective test scenarios.
• Identify key stakeholders and milestones for a successful UAT.