About the Communications Cloud Accredited Professional Exam

The Communications Cloud Accredited Professional is designed for individuals who discover, design, plan, and deliver business value to customers through Communications Cloud. Designing, planning, and delivering business value requires knowledge across products, including but not limited to OmniStudio, Industries CPQ (EPC), Industries Order Management, Contract Lifecycle Management (CLM) and Document Generation, Digital Commerce, Sales Cloud, and the Salesforce Platform.

This exam is for those who want to demonstrate skills and knowledge in creating solutions that generate strategic business value for customers in the Communications Industry.

Audience Description: Communications Cloud Accredited Professional

Accredited Professional exams are intended for Salesforce Partners with access to the Partner Learning Camp training and Partner Community.

The Salesforce Communications Cloud professional generally has two to four years of experience with the following topics and the above-mentioned Salesforce products:

• Bridging business needs and technical implementations to realize business value for the customer
• Overseeing and steering requirements gathering conversations
• Identifying the role of third-party systems within a customer’s processes and data needs
• Informing customers and implementation teams about best practices and considerations
• Driving customer experience solutions via prioritized use cases and confirmed customer success criteria
• Evaluating and confirming end-state solutions
• Supporting implementation teams through integration best practices and testing scenarios
• Layering appropriate technology over the designed architecture
• Overseeing the implementation and revising or redirecting plans as needed

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Communications Cloud Accredited Professional Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Communications Cloud Accredited Professional Exam.

• Content: 55 multiple-choice/multiple-select questions
• Time allotted to complete the exam: 90 minutes
• Passing score: 56%
• Version: Exam questions align to the Summer ’24 release
• Registration fee: US$150, JPY 20,000, plus applicable taxes as required per local law
• Retake fee: US$150, JPY 20,000, plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: None

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Communications Cloud Accredited Professional Exam measures a candidate’s knowledge and skills related to the following objectives.

Discovery: 24%

• Given a description of a customer’s IT ecosystem, use architectural guiding principles to assess the current architecture.
• Given a customer’s business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
• Given a list of a customer’s vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
• Given a customer scenario, map and document the business process, personas, and requirements.
• Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
• Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.

Planning and Design: 60%

• Given processes / requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog
• Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
• Given a set of order fulfillment requirements, design orchestration flows that align to architectural guidelines and best practices.
• Given a set of order capture/quoting requirements, design quoting and order capture flows that align to architectural guidelines.
• Given a set of business data requirements, create a scalable and extensible migration strategy to ensure data quality and a seamless migration.
• Given a set of user stories, identify the priority, dependency and size for each story to align them to respective sprints.
• Given a set of asset management requirements, design the asset management and MACD flows.

Delivery: 16%

• Based on the final design for a given project, determine what can be implemented OOTB vs needing customization work.
• Based on the final design for a project, determine how to deliver/implement the architecture, catalog, order capture/management components.
• Create a data migration strategy considering the legacy and to-be system landscape.