About the Advanced Field Service Accredited Professional Exam

The Advanced Field Service Accredited Professional exam is designed for consultants who have experience implementing and consulting on advanced Field Service capabilities in a customer-facing role. The Advanced Field Service Accredited Professional exam is for individuals who want to demonstrate their skills and knowledge in designing, configuring, building, and implementing Field Service.

Audience Description: Advanced Field Service Accredited Professional

Accredited Professional exams are intended for Salesforce Partners with access to the Partner Learning Camp training and Partner Community.

The Advanced Field Service Accredited Professional candidate should have on-the-job experience designing and implementing Field Service capabilities for customers. Registered Salesforce partner individuals or employees who are interested in demonstrating competence with Field Service may earn this certification.

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Advanced Field Service Accredited Professional Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Advanced Field Service Accredited Professional Exam.

• Content: 46 multiple-choice/multiple-select questions
• Time allotted to complete the exam: 75 minutes
• Passing score: 73%
• Version: Exam questions align to the Summer ’24 release
• Registration fee: US$150 or JPY¥20,000, plus applicable taxes as required per local law
• Retake fee: US$150 or JPY¥20,000, plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: None

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Advanced Field Service Accredited Professional Exam measures a candidate’s knowledge and skills related to the following objectives.

Implementation Strategies and Design: 7%

• Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document).
• Given a scenario, determine appropriate deployment strategies and licensing needs

Resource Management: 31%

• Given a scenario, explain how to best manage resource availability
• Demonstrate the key capabilities of Service Territory Management
• Given a scenario, determine optimal management of different resource types
• Given a scenario, analyze how to best schedule resources

Foundation: 16%

• Given a scenario on complex work, analyze the optimal model to accomplish goals
• Given a scenario, explain how to construct maintenance plans
• In the dispatcher console, demonstrate capabilities to customize to improve dispatcher experience

Mobile: 13%

• Given a scenario, demonstrate how offline capabilities are utilized
• Explain benefits of extending SFS Mobile via customizations and extensions
• Determine how to manage techs via Mobile app and capabilities
• Given a scenario, demonstrate communication capabilities between dispatcher, tech and customer

Assets: 11%

• Demonstrate understanding of asset architecture
• Given a scenario, analyze the how to manage assets

Optimization: 22%

• Given a scenario, explain how service objectives are utilized
• Explain the key capabilities of global optimization
• Given a scenario, demonstrate how to troubleshoot optimization
• Determine how to improve optimization quality